We recommend that a sample is obtained, to confirm suitability of the product before any bulk order is placed. In the interest of maintaining best price practice and minimizing overheads, such as costly samples, which reflect directly back to margin applied to cost of product; we request that budget and quote approval is confirmed before ordering evaluation or size range samples. We will happily provide these samples based on compliance with the following Samples Policy.
Sales / Evaluation Samples
All samples are charged out at the minimum buy rate which is primarily a method of tracking samples on loan. Should the samples be returned within 7 days in original saleable condition, the samples invoice will automatically be credited.
Should you wish to retain the samples or should the samples no longer be in saleable condition, we require the samples invoice to be paid within 7 days.
Notwithstanding the above, samples despatched to non-account holders will require payment prior to despatch and may be credited against your order, should the samples be returned within 7 days in saleable condition.
Garment Size Range Samples
When ordering clothing, we recommend that a size range is obtained once your order has been placed for the garments; prior to confirming your size breakup required. All size samples ordered will be supplied in the colour-way of your bulk order. These samples will be invoiced out at your order quantity buy rate and will be credited against your order, upon return. These samples will then be utilised in your bulk order, so please ensure that only common sizes are ordered and that samples are returned in a saleable condition.
In some cases, such as where a size set of clothing samples are ordered, and the bulk order does not proceed, or some size samples are not required, a restocking fee may be applicable. The cost of the restocking fee may vary, upon the origin of the goods ordered. Please contact your Account Manager prior to ordering samples, to confirm the cost of any restocking fee that may apply.